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Policies
Our Policies
Images and information supplied on this web site are informational only. We try very hard to be as accurate as possible but sometimes items are not available, different size, discontinued, or similar to picture shown. We are not responsible so please make sure of details as you order.
Returns/ exchanges (with the exception of mattresses and as-is merchandise) are accepted for store credit only within 7 days of purchase. No refunds are available. All returns are subject to a 25% restocking fee. Merchandise must be in the same condition as when possession was taken. There is no refund on delivery charges.
All as-is merchandise sales (display models and clearance items) are final; no returns or exchanges are accepted.
Mattresses are not exchangeable or returnable. For health reasons, drivers will not pick up used mattresses.
Due to the nature of Special Orders, payment in full is required at the time of placing the order. No refunds or credit will be allowed on special ordered items.
You will be notified when your furniture arrives in our warehouse and delivery will be scheduled accordingly.
Manufacturer delivery dates are estimates and cannot be guaranteed.
All balances must be paid in full 24 hours before delivery
Once delivery had been scheduled, 24 hours notice is required for all cancellations.
At the time of delivery, please ensure that the merchandise will fit through doorways and hallways; the merchandise will fit in the room; all furniture is cleared (our delivery personnel cannot move existing furniture); and an adult (18 years of age or over) is available to accept and sign for delivery.
If you are not at home when we attempt to deliver your furniture, you will incur an
additional delivery fee.
At the time of delivery or taking possession, please look over your merchandise. Your signature indicates an acceptance of the merchandise and in good condition.
If you will be picking up merchandise at our showroom, we will assist in loading.You are solely responsible for securing your merchandise to your vehicle; we are not responsible for any loss or damage to merchandise or damage to your vehicle.
Deposits on accounts with no activity for more than 30 days can be used for in store credit only.
National City/Budget Furniture supports a "Green" Furniture Industry and we support vendors who are doing their part to make healthier products for you and the environment:
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